Terms & Privacy Policy

1. About ORDA

ORDA is a Nigerian e-commerce platform that enables independent vendors to create online storefronts, list products, receive orders, and collect payments from customers. ORDA is operated as a Software-as-a-Service (SaaS) product available via subscription.

By creating an account on ORDA, you agree to these Terms of Service and Privacy Policy in full. If you do not agree, please do not use the platform.

2. Vendor Accounts

• You must provide accurate information when creating your account, including your full legal name, a valid email address, and a reachable WhatsApp/phone number.
• You are responsible for keeping your login credentials confidential. ORDA is not liable for any loss or damage resulting from unauthorised access to your account.
• One person may operate one vendor account. Creating multiple accounts to circumvent subscription requirements is prohibited and may result in permanent suspension.
• You must be at least 18 years old, or have the consent of a parent or legal guardian, to use ORDA.

3. Subscription & Payments

• Access to your ORDA storefront requires an active monthly subscription, currently priced at ₦10,000/month. Pricing may change with 14 days' advance notice to active subscribers.
• Subscriptions are processed securely via Paystack. ORDA does not store your card details.
• Your storefront will be deactivated if a payment fails or your subscription lapses. Customer-facing store pages will be hidden until the subscription is renewed.
• Subscription fees are non-refundable except where required by Nigerian consumer protection law.
• ORDA does not process your customer payments on your behalf. All order payments and fulfilment are your sole responsibility as a vendor.

4. Vendor Responsibilities

As a vendor on ORDA, you agree to:

• Only list products and services that are legal to sell in Nigeria.
• Provide accurate product descriptions, prices, and availability. Misleading listings are grounds for account suspension.
• Fulfil orders in a timely manner and communicate with customers via the contact information they provide at checkout.
• Not list counterfeit, pirated, or infringing products. ORDA reserves the right to remove any listing at its discretion.
• Handle customer refunds and disputes directly. ORDA is a platform provider, not a party to transactions between vendors and customers.

5. Prohibited Content

The following are strictly prohibited on ORDA:

• Illegal goods or services of any kind.
• Adult or explicit content.
• Weapons, ammunition, or dangerous materials.
• Counterfeit or intellectual property-infringing items.
• Pyramid schemes, MLM recruitment, or fraudulent offers.
• Content that violates any applicable Nigerian law or regulation.

Violations will result in immediate suspension without refund and may be reported to relevant authorities.

6. Customer Data

When customers place orders through your ORDA storefront, their name, phone number, delivery address, and order details are shared with you as the vendor for fulfilment purposes only.

• You agree not to use customer data for any purpose other than fulfilling their order and providing after-sale support.
• You must not sell, share, or transfer customer data to third parties.
• ORDA retains order records for operational, dispute resolution, and audit purposes.

7. Privacy Policy

What we collect

• Account information: your full name, email address, phone/WhatsApp number, and password (hashed — never stored in plain text).
• Store information: your business name, description, store slug, location, logo, banner, and accent colour.
• Order data: products sold, order values, customer details submitted at checkout, and delivery/fulfilment status.
• Payment records: subscription payment history via Paystack (no raw card data is stored by ORDA).
• Usage data: pages visited, actions taken within the dashboard, and device/browser information for debugging and improvement.

How we use it

• To operate and maintain your ORDA account and storefront.
• To process subscription payments via Paystack.
• To send transactional emails (OTP verification, password reset, order alerts).
• To improve ORDA's features and fix bugs.
• To contact you about account issues, policy updates, or product announcements.

Data retention

We retain your account data for as long as your account is active. If you close your account, we will delete your personal information within 30 days, except where retention is required for legal or financial record-keeping purposes.

Your rights

You have the right to access, correct, or request deletion of your personal data at any time. Contact us at the email below to exercise these rights.

8. Intellectual Property

ORDA and its logo, design, and codebase are proprietary. You retain ownership of all product content, images, and descriptions you upload to your storefront. By uploading content to ORDA, you grant us a limited, non-exclusive licence to display that content to your customers on your behalf.

9. Limitation of Liability

ORDA is provided "as is" without warranties of any kind. We are not liable for any indirect, incidental, or consequential damages arising from your use of the platform, including lost sales, data loss, or business interruption. Our total liability to you in any month shall not exceed the subscription fee paid in that month.

10. Termination

You may cancel your ORDA account at any time from the Settings page. ORDA reserves the right to suspend or terminate accounts that violate these Terms, with or without prior notice depending on the severity of the violation.

11. Changes to These Terms

We may update these Terms from time to time. We will notify active vendors by email at least 7 days before material changes take effect. Continued use of ORDA after that date constitutes acceptance of the updated Terms.

12. Governing Law

These Terms are governed by the laws of the Federal Republic of Nigeria. Any disputes arising from your use of ORDA shall be subject to the exclusive jurisdiction of Nigerian courts.